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General FAQ

Melbit Apps FAQ — answers to all your questions

From registration to withdrawals, bonuses to gaming rules — you'll find clear answers to all your questions right here. If you still can't find what you're looking for, reach out to our support team.

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Account Questions
Deposits & Withdrawals

Minimum deposit is just BDT 50. To claim the welcome bonus on your first deposit, a minimum of BDT 500 is required. There is no upper limit on deposits, though larger amounts may require additional verification.

Melbit Apps supports multiple deposit methods including mobile banking, bank transfer, e-wallets, and debit cards. Mobile banking is generally the fastest option.

Mobile banking withdrawals are typically completed within 15–30 minutes. Bank transfers may take 1–2 business days. Withdrawals are processed faster on KYC-verified accounts.

Melbit Apps charges no withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees. The minimum withdrawal amount is BDT 200.

Unused deposits can be withdrawn; however, if bonus wagering requirements have not been met, the bonus portion may be forfeited. Learn more Terms and Conditions Read.

Mobile banking and e-wallet deposits are generally credited instantly. Bank transfers may take 1–3 hours. If your deposit is still pending, contact support with your transaction reference number.

No. Deposits must be made from a payment method registered in your own name. Any funds sent from a third-party account will be declined and returned.

First, confirm that your KYC verification is complete. Then check whether your bonus turnover requirement has been met. If the issue persists, contact support via live chat — most cases are resolved within 30 minutes.
Bonuses & Offers

Make your first deposit within 7 days of registering and your welcome bonus will be credited automatically. Deposit a minimum of BDT 500 to receive up to 150% in bonus funds, added directly to your account.

To withdraw a bonus, you must wager a specified amount — this is called the turnover requirement. For example, a 10x turnover means you need to bet 10 times the bonus amount. Once the requirement is met, the bonus becomes withdrawable.

Log in to Melbit Apps every day to earn a daily check-in bonus. The longer your login streak, the bigger your bonus grows. Log in for 7 consecutive days to unlock a special weekly reward.

When someone registers using your referral code and makes their first deposit, you'll receive a bonus. You can find your referral code in your profile settings. Each successful referral can earn you up to BDT 100 in bonuses.

Melbit Apps offers a weekly cashback promotion. You'll receive a portion of your net losses for the week back as cashback, credited every Monday. Regular players receive higher cashback amounts.

You'll receive 50 free spins upon registration. Free spins are also included with deposit bonuses, and additional spins are available during special events and promotions.

Play regularly and meet the required wagering thresholds to be automatically promoted to VIP status. VIP members enjoy a personal account manager, enhanced bonuses, faster withdrawals, and exclusive event invitations.

Yes, most bonuses have an expiry date. The first deposit bonus generally must be claimed within 7 days of registration. Free spins are typically valid for 3 days. Any unused bonuses are cancelled once they expire.
Gaming Questions

Melbit Apps offers Sports Betting (cricket, football, tennis, and 30+ more sports), slots (500+ titles), Live Casino (blackjack, roulette, baccarat), bingo, poker, and much more.

Live betting means placing bets on a match that is already in progress, in real time. Odds update continuously as the score changes. On the Sports page Go to the "Live" tab and select an ongoing match.

The minimum bet for Sports Betting is BDT 10. Slot games start from a minimum of BDT 5. Live Casino tables start from a minimum of BDT 50. Maximum bet limits vary by game and table.

If your connection drops during a game, it will pause automatically and resume from where you left off once you reconnect. Sports bets placed beforehand remain active — a disconnection does not cancel your bet.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is abandoned, your bet will be automatically refunded. Where available, the cash-out feature lets you lock in a partial payout while the match is still in play.

RTP (Return to Player) is the theoretical percentage of total bets returned to players over time. For example, a 96% RTP means that for every BDT 100 wagered, the average expected return is BDT 96. Most slots on Melbit Apps have an RTP of 94–97%.

On the Bingo page Join a room and purchase your cards. Mark off numbers as they are called. Complete the required pattern and call bingo to claim your prize.

It depends entirely on the type of game. Blackjack involves skill, so experienced players tend to win more often. Slots are chance-based, but choosing high-RTP titles is a smart move. Most importantly — play for the fun of it.
Security Questions

Yes. Melbit Apps uses 256-bit SSL encryption. All transactions are fully secured. KYC verification and two-factor authentication (2FA) are in place, and regular security audits are conducted.

Yes. Your data is never sold or shared with any third party. For more details, Privacy Policy Read.

Go to the "Security" section in your account settings and enable two-factor authentication. You'll receive an OTP on your mobile with every login, significantly improving your account security.

Change your password immediately and notify our support team. You can also request a temporary account lock. Please note that Melbit Apps will never ask for your password via email or SMS.

Avoid public WiFi whenever possible. Use mobile data instead if you need to play on the go. If you do log in on a public network, always log out afterwards and clear your browser cache.

Yes. Melbit Apps uses a certified Random Number Generator (RNG), which ensures that all game outcomes are completely random and cannot be manipulated in anyone's favour.
Support-related questions

Log in and chat with us in Bangla via live chat — it's the fastest option. You can also reach us by email at [email protected]. We typically respond within 5 minutes.

Absolutely. The entire Melbit Apps support team speaks Bangla. You can raise any issue in Bangla and receive a full response in Bangla.

Melbit Apps support is available 24/7, every day of the week — including late nights and early mornings. Live chat queries are typically answered within 5 minutes.

First, report the issue through live chat. If it remains unresolved, submit a formal complaint by email. Melbit Apps takes every complaint seriously and aims to provide a written response within 48 hours.

Responsible Gaming page A range of responsible gaming tools is available. Contact support to set deposit limits, activate a cooling-off period, or self-exclude. Help is available for gaming-related concerns — no judgment.

Start by refreshing the page or restarting the app. Clear your cache and cookies. If the problem continues, contact support with a screenshot — providing your device and browser details will help speed up the resolution.
Why Melbit Apps

Melbit Apps Why Choose Us

Fully in Bangla

The entire platform is available in Bangla — from registration to support, everything is in your language. Built with Bangladeshi players in mind.

Fast Payments

Withdrawals via mobile banking and bank transfer in as little as 15 minutes. Deposits are instant.

Safe & Trusted

Over 500,000 members. SSL secured. Regular security audits. Your data and funds are completely safe.

Exciting Bonuses

150% welcome bonus, daily login bonus, weekly cashback, and a VIP program.

Mobile First

Fully mobile-optimized with an Android app. Seamless gaming from any device.

24/7 Support

Live chat support in Bangla, 24 hours a day, 7 days a week. Fast resolution for any issue.

Have more questions? We're here to help!

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